Refund & Cancellation Policy
This Refund & Cancellation Policy outlines the terms under which cancellations, changes, and refunds are processed for bookings made through Wide Wings.
1. Booking Confirmation
All bookings are subject to confirmation from airlines, hotels, tour operators, and other third-party service providers. Once confirmed, the booking is governed by this policy and the terms of the respective service provider.
2. Cancellation by Customer
- • Cancellation requests must be submitted in writing through the official contact channels of Wide Wings.
- • Cancellation charges depend on the policies of the respective service providers.
- • Any service fees charged by Wide Wings may be non-refundable.
Typical Cancellation Charges (Indicative)
- • More than 30 days before departure: Partial refund after applicable deductions
- • 15–30 days before departure: Higher cancellation charges apply
- • Less than 15 days before departure or No-show: No refund
3. Cancellation by Wide Wings
Wide Wings reserves the right to cancel or modify a booking due to unforeseen circumstances such as natural disasters, government restrictions, technical issues, or insufficient participation. In such cases, a refund will be processed as per the service provider’s policy.
4. Refund Processing
- • Refunds, if applicable, will be processed using the original mode of payment.
- • Refund processing timelines may vary and typically take 7–21 working days.
- • Bank or payment gateway charges, if any, are non-refundable.
5. Non-Refundable Services
- • Promotional or discounted packages
- • Last-minute bookings
- • Special offers clearly marked as non-refundable
6. Amendments & Date Changes
- • Changes to travel dates, passenger details, or itineraries may attract amendment charges.
- • Such changes are subject to availability and the policies of third-party service providers.
7. Force Majeure
Wide Wings shall not be held responsible for cancellations or changes caused by events beyond our control, including natural disasters, pandemics, strikes, or political unrest. Refunds in such cases will depend on the service provider’s policies.
8. Refund Disputes
Any disputes regarding refunds must be raised within a reasonable timeframe after the scheduled travel date. Decisions made by Wide Wings in coordination with service providers shall be final.
9. Contact Information
For cancellation or refund requests, please contact Wide Wings through the official communication channels provided on our website.